Charge up wherever you go with this replacement micro-USB charging cable for NuFACE FIX.
FINAL SALE! No returns or exchanges.
F.A.Q.
What payment methods can I use?
We offer 35 different payment methods including major providers like Mastercard, Visa, PayPal, American Express and Diners as well as many different local payment methods including Klarna, iDEAL, AliPay, Sofort, giropay, and many more.
Can I purchase items with another currency?
Yes, you may select a currency based on your personal preference. When you select your country in the country selector on the upper right of the website or are taken directly to your country’s version of the website, you will see prices listed in the regional currency.
Can I make changes to my order after it’s been placed?
We do everything we can to fulfill orders quickly and unfortunately cannot make updates after an order has been placed. These changes include removing or adding products and/or changing the delivery address. If a mistake has been made with your order information, it’s quickest to create a new order with the correct information and then let our Customer Service.
Do you offer e-gift cards for international customers?
E-gift cards are only available to customers shipping within the U.S.
How Do I Set Up A Subscription Order?
We will deliver products to you as soon as reasonably possible. Orders are usually dispatched between 1-3 days from the date of the order being placed. Please contact us our customer service team if your delivery has not been received within the dates described.
How To Return My Items?
We do not currently offer free returns to overseas customers. You will therefore need to cover all costs of returning any items to us yourself. We advise that you mark your package ‘returned goods’ to avoid further duties. Remember: We strongly recommend that you return any items via a registered trackable service and obtain and retain proof of posting as we do not accept responsibility for items that fail to arrive with us.
I wish I would have read some of the reviews for the NuFace Fix prior to ordering. The device, although small, is not a small investment. I used it a handful of times and it will not turn on. I've charged, and the button glows, but never turns on. Not happy, since I purchased this with the thought that if I liked it, I'd make an investment on the larger NuFace product. Not happy.
Did you receive an incentive?
No
Recommends this product
✘No
Quality of Product
Quality of Product, 1 out of 5
Value of Product
Value of Product, 1 out of 5
How would you rate the ease of use?
How would you rate the ease of use?, 1 out of 5
Helpful?
Response from NuFACE:
AnonymousClient Experience Department
·8 months ago
Hi there!
I am sorry to hear about your experience and thank you for bringing this to our attention.
Rest assured, product quality is a top priority for us as well as client satisfaction.
Please contact our Client Services Team at info@nuface.com so we may offer you further assistance.
My Fix device stopped working 1 month after the warranty expired. When I plug in the charger, the device button glows. Based on other reviews, this is an ongoing issue that Nu Face won’t improve. Disappointed and won’t be buying or recommending any of their products.
Did you receive an incentive?
No
Recommends this product
✘No
Quality of Product
Quality of Product, 1 out of 5
Value of Product
Value of Product, 1 out of 5
How would you rate the ease of use?
How would you rate the ease of use?, 1 out of 5
Helpful?
Response from NuFACE:
AnonymousClient Experience Department
·8 months ago
Hello,
Thank you for your review, I sincerely apologize for your experience. This is not the level of service we aim for!
Client satisfaction is of the utmost importance to us, as well as being able to truly help each of our NuFACE® family members.
Our team relies on honest input such as yours, to keep the wheels of NuFACE® turning.
I will happily pass your valued feedback along to our Executive Team.
In the meantime, I definitely understand your concern and frustration.
Please contact our Client Experience Department so we can assist you further.
I see from other reviews this is a problem with either the device or the cable. I have so far bought 2 cables and the device STILL does not charge, sorry to say I am not the only person that says happen tail.
Did you receive an incentive?
No
What other NuFACE products do you use in your routine?
NuFace
Recommends this product
✘No
Quality of Product
Quality of Product, 1 out of 5
Value of Product
Value of Product, 1 out of 5
How would you rate the ease of use?
How would you rate the ease of use?, 1 out of 5
Helpful?
Response from NuFACE:
AnonymousClient Services
·a year ago
We’re so sorry to hear that you are having some trouble charging your NuFACE device and apologize for any inconvenience this has caused. Please know product quality and client satisfaction are our top priorities. We offer a 1-year warranty on all devices and attachments purchased from authorized sellers. Please contact info@nuface.com and our Client Experience Experts will take care of you. You can also call our office in California at (888) 360-9171 M-F 8am-5pm PST.
We greatly value our client’s opinions and appreciate you bringing this to our attention.
My NuFACE device was not charging, so I thought the charging cable needed to be replaced. The device did not charge with the new cable either. Though I could return it, but you did not allow a return on cables. Very disappointed. The cable is useless and so is the device.
Did you receive an incentive?
No
Quality of Product
Quality of Product, 1 out of 5
Value of Product
Value of Product, 1 out of 5
How would you rate the ease of use?
How would you rate the ease of use?, 1 out of 5
Helpful?
Response from NuFACE:
AnonymousClient Services
·2 years ago
Hi there, Our Website does state that the charging accessories are Final Sale and can't be returned,
I am sorry to hear about your experience. You may always contact info@nuface.com and our client service team will be happy to look into your warranty options if you are having an issue with your current device.
I have tried to contact you my nuface still not charging I assume the device is the problem
Did you receive an incentive?
Yes
What other NuFACE products do you use in your routine?
The original nuface plus the gel
Quality of Product
Quality of Product, 2 out of 5
Value of Product
Value of Product, 2 out of 5
How would you rate the ease of use?
How would you rate the ease of use?, 2 out of 5
Helpful?
Response from NuFACE:
AnonymousNuFACE Client Services
·3 years ago
We’re so sorry to hear that your NuFACE device isn’t charging and apologize for any inconvenience this has caused. Please know product quality and client satisfaction are our top priorities. We offer a 1-year warranty on all devices and attachments purchased from authorized sellers. The problem may also be remedied by a simple reset. Please contact clientmanager@MyNuFACE.com and our Client Services team will take care of you. You can also call our office in California at (888) 360-9171 M-F 8am-5pm PST.
We greatly value our clients’ opinions and appreciate you bringing this to our attention.
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