Frequently
Asked Questions

Top Questions

General NuFACE

NuFACE devices are safe and gentle enough for everyday use, either morning or night. We recommend using NuFACE devices once in a 24-hour period, for 5-20 minutes per treatment. For the first 60 days we recommend using NuFACE 5 times per week; after 60 days or after desired results are met, we recommend 2-3 times per week for maintenance.

Most users see results after the first treatment; however results may vary. We recommend taking before/after photos and lifting half of your face to compare. Results are cumulative and optimal results are achieved with regular use. Typical results are improved appearance of contour along the jawline and cheeks, improved appearance of skin tone, softer, firmer and smoother skin and reduction in appearance of fine lines and wrinkles.* Results from one treatment will last 1-3 days. *Results based on the Engage Clinical Study – results on file.

While images are an excellent instruction tool, viewing the NuFACE treatment being carried out offers a more comprehensive understanding of its capabilities. We recommend that you watch our instructional videos and read both the User Manual and Quickstart Guide for a full understanding of your NuFACE device. Please feel free to contact our customer service representatives at (888) 360-9171 should you have any questions.

YES. If you are using your NuFACE microcurrent device properly, with a layer of NuFACE Primer covering your skin, you should feel a very mild sensation or no sensation at all. The NuFACE devices do not vibrate or contract the muscles; the microcurrent gently stimulates the face with the low-level electrical current. To Troubleshoot: If you are concerned that your NuFACE (microcurrent) device is not working properly, follow these steps. Turn the device on the highest level and place BOTH spheres on your clean, dry face (no primer, moisturizer, etc.) for no longer than ONE audible beep. As a precaution, please do not keep the NuFACE (microcurrent) device on your face without NuFACE Primer for longer than one beep. You should feel a “pinch” or “stinging” sensation which indicates your NuFACE is working properly. TIP: If you start out feeling no sensation, but during the treatment you begin to feel the current, the NuFACE Primer layer may be drying or too thin. Refresh by spraying the NuFACE Optimizing Mist or add more NuFACE Primer to the areas experiencing sensation. Remember, both spheres must always be touching the skin simultaneously for the treatment to be effective.

No, the battery of your NuFACE device cannot be removed or replaced. If you are having issues with your device powering on or holding a charge, please contact ourClient Service Department for Warranty options at 1-888-360-9171

The NuFACE Trinity Facial Trainer, NuFACE Mini and NuFACE Classic are contraindicated against and should not be used if you are pregnant, have a pacemaker, electronic implanted device, have epilepsy/seizures or active cancer, or are under the age of 18. If you have any medical concerns, please consult your doctor before using the device.

YES. All the NuFACE devices work synergistically with many skin care lines. Do not use oil-based skin care products before your NuFACE Trinity Facial Trainer and NuFACE Mini treatment as the oil may prohibit the optimal delivery of microcurrent. For advanced results, apply your favorite NuFACE Serum before you apply the NuFACE Primer.

A common reaction is a perception of flashing lights during your NuFACE treatment, resulting from the stimulation of the optic nerve. If you notice this condition constantly and when not using your NuFACE device, please consult your doctor.

The NuFACE Trinity power supply accommodates 100-240vac, 50/60Hz which is compatible with virtually all countries. The device comes with a standard non-polarized two-prong plug; a plug adapter may be required for certain countries. A converter is not required. The NuFACE Mini device power supply accommodates 100-240vac, 50/60Hz which is compatible in most countries. The device comes with a non-polarized two-prong plug; a plug adapter may be required for certain countries. The NuFACE Classic works on a 9-volt battery. We recommend only using Duracell Coppertop or Energizer Lithium batteries as generic or rechargeable batteries as this may decrease both the number of treatments delivered and the effectiveness of your NuFACE device.

The mouth and eye areas are circular muscles and need to be treated in accordance with the muscle direction. Microcurrent does travel so improvement will be seen around the mouth and eyes.

Microcurrent is a low-level electrical current that gently and passively stimulates the muscles, working just under/at the sensory level. It is normal not to feel any sensation during the treatment. A slight tingling sensation may be felt in certain areas. Facial sensitivity varies from individual to individual. You can lower or raise the intensity during any segment of the treatment.

NuFACE microcurrent devices are FDA-cleared for facial stimulation. For patients who are planning to or have had recent surgical facelifts, laser treatments, Botox and/or injectables, you should consult your doctor before using our device.

Shipping and Tracking

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

Your tracking number is located in your email confirmation. You can check the status of your shipment on the UPS website.

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment. Most orders are processed within 24-72 hours of receipt (Processing time does not include weekend days or federal holidays). Orders with Rush Shipping will be processed and shipped the same day if received by 9am PST. Please see our shipping page for more information.

Warranty & Returns

Device and Attachment purchases made directly from www.myNuFACE.com have a 60 Day Money Back Guarantee. Primers and Skin Care can be returned within 30 days of purchase. If you are dissatisfied for any reason, please contact a representative to assist you. Purchases made from other retailers must be returned to said retailer for refund. If you require warranty replacement or repair, please contact a representative.

We recommend that you retain for your purchase — whether from www.myNuFACE.com or another retailer — in the event that you need to return your purchase.

Please contact our customer service department at 1-888-360-9171. Please note that we are only able to issue refunds for NuFACE products purchased directly from www.myNuFACE.com. If purchased from another retailer, please contact them directly for information on their return policy.

Every NuFACE device includes a 60-day money-back guarantee and a one (1) year warranty covering any manufacturer related problems resulting from everyday use of the product. An extended 2-year warranty is available for purchase (must be purchased before original one-year warranty has expired) by contacting a representative at (888) 360-9171. Please note that the warranty is void on the following: - Products purchased, new or used, from unauthorized distributors or through unauthorized distribution channels - Damages due to misuse, improper maintenance or repair, using alternate voltage source, or unauthorized modifications If you have any questions or concerns, please contact our customer service department at 1-888-360-9171.

NuFACE Trinity

Prep: Start with a makeup free, clean face. Apply NuFACE Primer to your clean, dry skin.


Lift: Basic Technique: Glide the NuFACE Trinity Facial Trainer over the natural contours of your face and neck. 5-second glides, repeat 3 times.Advanced Technique: Hold spheres in a stationary position for 1-2 beeps. This targets specific areas (sagging skin, fine lines, and wrinkles) by directly delivering the microcurrent.


Finish: Massage in any excess NuFACE Gel Primer (applies to leave-on formulas; if not a leave-on then remove excess) for additional skincare benefits and complete your skincare routine.Please see our How To Use section and watch our informative videos for further instruction.

Both the NuFACE Mini and NuFACE Trinity deliver a low-level electrical current (microcurrent), which stimulates the skin to improve its appearance. The NuFACE Trinity is designed with interchangeable treatment attachments that offer multiple anti-aging solutions with the ease and convenience of just one device. NuFACE Mini is a microcurrent-only device that is petite, portable and yet has the same power as the NuFACE Trinity. 

The great thing about having both treatments is you do not have to choose which to use more. Think of them as your own personal anti-aging team used at your convenience to achieve youthful looking skin.

The NuFACE Trinity Facial Trainer and NuFACE Trinity ELE delivers a low-level electrical current (microcurrent), which stimulates the skin to improve its appearance. The NuFACE Trinity Facial Trainer stimulates the larger surface areas of the face. The NuFACE Trinity ELE is a targeted microcurrent treatment to improve the appearance of lip and eye areas. The NuFACE Trinity Wrinkle Reducer delivers a precise combination of red, amber and infrared lights to help reduce the appearance of fine lines and wrinkles. 

We recommend that you use the NuFACE Trinity Wrinkle Reducer, then the NuFACE Trinity Facial Trainer and finish with your regular facial routine.

If you are experiencing any problems with your device, we recommend resetting. To reset, follow the instructions provided on Resetting Your Device.

Charge your NuFACE Trinity device for 12 hours before the first use. The blue lights will stay illuminated when device is charged. The NuFACE Trinity device is meant to live on the charging cradle when not in use. We recommend a full charge cycle of 12 hours if the battery power is drained completely. A fully charged NuFACE Trinity should last for approximately two weeks of use based on a daily 20-minute treatment time.

Remove your NuFACE Trinity device, charging cradle and external power adaptor from the box. Connect the external power adaptor to the charging cradle and plug the adaptor into the wall outlet. Place your NuFACE Trinity device on the charging cradle. You will hear an ascending beep and the blue lights will increasingly illuminate. This indicates that your device is charging.

The NuFACE Trinity comes standard with the microcurrent Facial Trainer attachment which is built on the same microcurrent technology that made the NuFACE Classic the leading handheld facial toning device and it emits the same level of current as the NuFACE Classic device.

Your serial number (PXXXXXXX) is located on the body of the device, underneath the treatment attachment.

NuFACE Trinity ELE

The NuFACE Trinity ELE is an effective lip & eye treatment attachment that uses soft wave microcurrent technology to gently stimulate the skin to improve your appearance. Innovative treatment wands enable you to effectively treat hard-to-reach areas around the eyes and lips like eyebrow furrows, crow's feet and smile lines.

Results may vary based on skin type and skin condition, however optimal results are achieved with regular use.

The NuFACE Trinity ELE is safe and gentle enough for everyday use, morning or night. NuFACE Trinity ELE is FDA-cleared for the face. We recommend once in a 24-hour period, for 5 minutes per treatment. For the first 60 days, we recommend at least 5 times per week; after 60 days or once desired results are achieved, 2-3 times per week for maintenance following the instructions in the NuFACE Trinity ELE user manual.

PREP: Start with a makeup free, clean face. Apply NuFACE Primer to clean, dry skin.

LIFT: Glide or hold over target area for 5 seconds, repeat 3 times. Recommended treatment glides and holds can be found in the NuFACE Trinity ELE User Manual.

FINISH: Massage in any excess NuFACE Gel Primer (applies to leave-on formulas; if not a leave-on then remove excess) for additional skincare benefits and complete your skincare routine.

You should always use NuFACE Gel Primer with your device. Upon completing your treatment proceed with using your favorite serums or skincare products.

Yes. The NuFACE Trinity ELE is designed to target hard-to-reach eyebrow furrows and crow’s feet. You may use the NuFACE Trinity ELE in the eye area while practicing caution to avoid the tear ducts and eyelids. Apply the NuFACE primer to the areas you are treating, but practice caution to avoid getting primer in the eye.

All 3 attachments can be used as part of your daily NuFACE treatment. Use the NuFACE Trinity Wrinkle Reducer (red LED) before the NuFACE Trinity Facial Trainer and NuFACE Trinity ELE (microcurrent.)

Each attachment offers a unique solution to meet your anti-aging goals. Clinical studies have shown that the NuFACE Trinity Facial Trainer can improve facial contour and skin tone. The NuFACE Trinity ELE targets hard-to-reach eyebrow furrows, crow’s feet and smile lines and the NuFACE Trinity Wrinkle Reducer reduces the appearance of fine lines and wrinkles.

The NuFACE Trinity ELE is an FDA-cleared microcurrent device for facial stimulation that helps improve the appearance of lip and eye areas by effectively targeting hard-to-reach eyebrow furrows, crow’s feet and smile lines. Other at-home devices for the eye area claim to provide micro-massage, infuse serums and increase hydration.

For patients who have recently had or who are planning to have Botox/injectables, laser treatments and/or surgical facelifts, you should consult your doctor before using the NuFACE device.

The NuFACE Trinity ELE is contraindicated against and should not be used if you are under 18, are pregnant, have a pacemaker and/or electronic implanted device, have epilepsy/seizures or active cancer. Do not use over suspicious or cancerous lesions. Do not use over swollen, inflamed areas or skin eruptions. Do not use on mid-line of neck, breast or groin area. Do not apply stimulation across the chest. If you have any medical concerns, please consult your doctor before using the device.

The NuFACE Trinity Facial Trainer and NuFACE Trinity ELE delivers a low-level electrical current (microcurrent), which stimulates the skin to improve its appearance. The NuFACE Trinity Facial Trainer stimulates the larger surface areas of the face. The NuFACE Trinity ELE is a targeted microcurrent treatment to improve the appearance of lip and eye areas. The NuFACE Trinity Wrinkle Reducer delivers a precise combination of red, amber and infrared lights to help reduce the appearance of fine lines and wrinkles. 

NuFACE Trinity Wrinkle Reducer

Prep: Start with a makeup free, clean face.

Smooth: Place the NuFACE Trinity Wrinkle Reducer in direct contact with the skin over the lines and wrinkles in each section. Treat each section for 3 minutes until the beep sounds.

Finish: Apply your preferred skin care productsPlease see our How To Use section and watch our informative videos for further instruction.

The NuFACE Trinity Wrinkle Reducer is the red LED treatment attachment for the NuFACE Trinity. The NuFACE Trinity Wrinkle Reducer delivers a precise combination of red, amber, and infrared lights. It is FDA-cleared for full face wrinkles.

The unique serial number (RXXXXXXX) is located on the underside of the attachment itself.

The NuFACE Trinity Wrinkle Reducer is contraindicated against and should not be used on the neck if you have been diagnosed with or suspect a thyroid problem, over any suspicious or cancerous legions, with topical or systemic steroids, on infants or children under the age of 18, if you have a history of seizures, skin sensitivity to light, or are using medications that cause skin sensitivity to light, or you are pregnant.

No, because the red LEDs turn off when not in direct contact with the skin. However, it is NOT advisable to look directly into the light.

It activates the red LEDs when in direct contact with the skin and protects the lights from any direct contact with serums, keeping the lights clean and unexposed to outside factors.

The great thing about having both treatments is you do not have to choose which to use more. Think of them as your own personal anti-aging team used at your convenience to achieve youthful looking skin.

 Immediate results vary. It takes about 8 weeks to see the reduction of fine lines and wrinkles. Some people see results in a shorter period of time, while other take longer. We recommend taking a photo before starting treatment to compare along the way. Once you achieve your desired results, you can continue to use the NuFACE Trinity Wrinkle Reducer as needed for maintenance following the instructions in the user manual.

The NuFACE Trinity Facial Trainer and NuFACE Trinity ELE delivers a low-level electrical current (microcurrent), which stimulates the skin to improve its appearance. The NuFACE Trinity Facial Trainer stimulates the larger surface areas of the face. The NuFACE Trinity ELE is a targeted microcurrent treatment to improve the appearance of lip and eye areas. The NuFACE Trinity Wrinkle Reducer delivers a precise combination of red, amber and infrared lights to help reduce the appearance of fine lines and wrinkles. 

The NuFACE Trinity Wrinkle Reducer delivers a precise combination of red, amber and infrared lights offering a gentle delivery of wavelengths to improve the appearance of the fine lines, wrinkles, and overall skin health.

All NuFACE Serums are compatible with the NuFACE Trinity Wrinkle Reducer treatment. Most serums are compatible with red LED*. Products that can cause dryness or irritation such as benzoyl peroxide, Retin-A or products containing Vitamin A should be applied after using your Trinity Wrinkle Reducer.   *Journal of Clinical and Aesthetic Dermatology

We recommend that you use the NuFACE Trinity Wrinkle Reducer, then the NuFACE Trinity Facial Trainer and finish with your regular facial routine.

NuFACE Mini

The NuFACE Mini is a petite, portable and powerful microcurrent facial toning device that’s FDA-cleared for facial stimulation. This natural, non-invasive solution uses microcurrent, a soft wave technology to target the core of the aging-process in order to improve facial contour, skin tone and reduce wrinkles. NuFACE Mini gently stimulates the larger surface areas of the face and neck to provide a Five-Minute Facial-Lift® to help improve your appearance.

Both the NuFACE Mini and NuFACE Trinity deliver a low-level electrical current (microcurrent), which stimulates the skin to improve its appearance. The NuFACE Trinity is designed with interchangeable treatment attachments that offer multiple anti-aging solutions with the ease and convenience of just one device. NuFACE Mini is a microcurrent-only device that is petite, portable and yet has the same power as the NuFACE Trinity. 

Your serial number (TXXXXXXX) is located on soft touch grip of the device.

Prep: Start with a makeup free, clean face. Apply NuFACE Primer to your clean, dry skin.

Lift: Glide the NuFACE Mini over the natural contours of your face. 5-second glides, repeat 3 times.

Finish:  Massage in any excess NuFACE Gel Primer (applies to leave-on formulas; if not a leave-on then remove excess) for additional skincare benefits and complete your skincare routine.Please see our How To Use section and watch our informative videos for further instruction.

Remove your NuFACE Mini device and power adapter from the box. Connect the power adapter to the device, and plug into the wall outlet to charge your device. Please note that the device will not turn on when it is charging. Place your NuFACE Mini on a counter or table top, away from any source of water. Charge your NuFACE Mini device for 16 hours before the first use. The blue lights will increasingly illuminate, indicating that your device is charging. The blue lights will stay illuminated when the device is charged.

NuFACE FIX

We know you’re going to fall in love with your FIX Device! The great news is it’s gentle enough to use every day, up to 2 times throughout the day.

A 3-minute treatment with this powerful duo has been clinically shown to instantly help smooth, tighten, and brighten the look of skin. The more you use FIX the better the results.

Please make sure that you recharge your device for at least 4 hours. The low battery indicator is 3 rapid pulses during treatment and the dead battery indicator is three rapid pulses and an immediate shut off.

Skin Care & Primers

NuFACE Gel Primers as they are specifically formulated to deliver the best results with the NuFACE Trinity Facial Trainer and NuFACE Mini devices. Gel Primers are what actually conduct the microcurrent and are necessary for treatment. Without the Primer, the current is not penetrating the skin. Additionally, no testing has been done without Gel Primers so results are unknown.

A thin layer should be applied, enough for the NuFACE device to glide easily, without pulling your skin. Keep the NuFACE Primer moist by spraying the NuFACE Optimizing Mist or applying more NuFACE Primer. Apply in sections to direct area of treatment to avoid the NuFACE Primer from drying out.

This specially formulated serum will effectively deliver bursts of energy and will continue those skin benefits throughout the day. There is no other serum like it - trust us!

You can do both - that’s what makes the FIX Serum so unique. It’s the first Microcurrent Skincare™ in a serum that helps brighten, tighten, and lock in moisture – even over makeup! We are certain it will become your concealer’s new best friend.

 This ionized formula is specially designed to work with skin’s natural chemistry creating an energetic attraction that recharges and revives the look of skin. With each use it delivers supercharged skincare benefits to every level. 

Formulated with a newly discovered peptide blend and drone delivery system that work synergistically to help visibly reduce the appearance of vertical lines, including frown lines and crow’s feet.

NuFACE Classic

The NuFACE Classic is no longer available on www.myNuFACE.com because we have upgraded the technology. NuFACE Trinity and NuFACE Mini are the latest and greatest devices available. 

The NuFACE Trinity comes standard with the microcurrent Facial Trainer attachment which is built on the same microcurrent technology that made the NuFACE Classic the leading handheld facial toning device and it emits the same level of current as the NuFACE Classic device.The NuFACE Trinity has many new features, including: smaller size and a thoughtful, ergonomic design; a charging cradle and rechargeable battery; interchangeable treatment attachments (purchased separately), the ELE for precision targeting of eyes and lips, and The Wrinkle Reducer Red & Infrared Light Therapy attachment for the treatment of full face fine lines and wrinkles; push button controls with auto shut-off and soft beeps to help guide your treatment.