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NuFACE + Dermstore Q & A Facebook Recap from 5.06.15

May 13, 2015

Did you miss the NuFACE and Dermstore live Facebook chat last week? NuFACE Sr. Brand Educator, Rachel Vicknair, answered questions on microcurrent therapy, NuFACE products and how NuFACE can help your skin. Here's a recap of of the questions and Rachel's answers.

Q: Is the NuFACE range for all skin types? And what age group? Also I struggle with fine lines and dark circles under my eyes, could this range help?
A: Yes, NuFACE is for all skin types. I'm in my early 30's and am using it to "freeze time." For fine lines and wrinkles in the eye area, I highly recommend adding on the ELE attachment to the Trinity. It's my favorite attachment by far and has done wonders for my eye area!
Q: First of all, I have a friend who raves about your product. I am trying to even out my skin tone due to sun exposure, what do you recommend?
A: So great to hear your friend loves NuFACE! The Trinity Facial Trainer and the Lifter Serum will address skin tone. Also, the Vitamin C in the Lifter Serum is great for brightening, lightening and tightening!
Q: My question is about hyper-pigmentation around my eyes and the sides of my cheeks. I am specifically concerned about the hyper-pigmentation making me look older.
A: Our devices are generally for improving contour and tone, but I suggest you consult with a skin care professional to get started with a great product for hyperpigmentation.
Q: How do you use your S3 Lifter Serum?
A: Apply 4-5 drops evenly over the entire face, neck and décolleté area. Can be used once a day, AM or PM. The Lifter Serum is a favorite of Carol Cole to use during microcurrent treatment.
Q: Can the Lifter Serum also be used without microcurrent treatment?
A:  Yes, absolutely! You can use once a day, AM or PM. The key ingredients in it are Vitamin C and Hyaluronic Acid. Vitamin C is great for brightening, lightening & tightening your skin and Hyaluronic Acid is great for retaining moisture.
Q: Are your products available worldwide?
A: NuFACE is available in the US, Canada, Italy, England, Korea, Singapore, Malaysia, Hong Kong.
Q: How often should you do a Microcurrent facial to see results?
A: We recommend using the NuFACE Trinity 5 times a week for 5 minutes per session for the first 60 days. However, most users will see a lifting in the brow, jaw and cheeks after the their first treatment!
Q: How is NuFACE different than other products out on the Market?
A: NuFACE Trinity is the only FDA-cleared, multi-solution device on the market. Microcurrent technology specifically treats beyond the skin, which makes it a missing link in most skin care regimens.
Q: What can I use for lines around my mouth?
A: I highly recommend our Trinity Wrinkle Reducer attachment with the NuFACE Trinity. I, too, have concerns with lines around my mouth and the Wrinkle Reducer has done wonders. You will need the NuFACE Trinity as the base device.
Q: How often can you use this device? Does it cause any irritation?
A: We recommend 5 days a week for the first 60 days, and then 2-3 times a week after to maintain. You can use it every day if you like! It's like exercise . . . the more you commit, the better results you get!
Q: Is it safe to use for men and women?
A: Yes! NuFACE is for everyone!
Q: Can NuFACE be used with skin care products? Maybe some products only?
A: NuFACE works with any skin care line, that is one of the many great things about it! Cleanse your skin with any oil-free cleanser, prep your skin with the NuFACE Gel primer, follow with the 5 or 20 minute microcurrent treatment with your NuFACE device. Remove the Gel Primer and then continue with your normal skin care routine. Make sure to use oil-based products after your treatment.
Q: How would I clean the device?
A: Clean your device after every treatment use. It's best to use alcohol wipes or a damp cloth.
Q: Is this device safe to use around your eyes? Any specific treatments for the eye areas?
A: Yes! In fact, NuFACE Trinity ELE is an FDA-cleared, targeted treatment attachment, designed to be used with the NuFACE Trinity device. NuFACE Trinity ELE gently stimulates hard-to-reach eyebrow furrows, crow's feet and smile lines to improve the eye and lip areas.
Q: The area around my ears is saggy. Do you have products that could help?
A: If you use our device on your face, you may see some improvement along the hairline. You can also try the Collagen Booster in those specific areas.
Q: I've been using the NuFACE mini for about 4 months and have seen great results. Does the Trinity have a stronger current?
A: Glad to hear it! We would love to share your before and afters! The Trinity and the mini have the same power . . . when you are ready to upgrade to the Trinity to get the other attachment options, then you can keep mini in your toiletry case for travel.
Q: What makes NuFACE different?
A: Good question! To start, NuFACE Trinity is the only FDA-cleared multi-solution device. NuFACE Trinity is clinically tested for improved facial contour, skin tone and wrinkle reduction. The technology we use is microcurrent, which is a low-level, safe, effective, and soothing treatment that mimics the body’s natural current. It is used by professionals for its instant and cumulative facial contouring, toning and firming anti-aging results. Now you can use Microcurrent right in your home with our innovative NuFACE Trinity.
Q: What products should every man have as a part of his skincare routine?
A: NuFACE Trinity or NuFACE mini microcurrent devices are a must! Also, use Smoother Serum in the morning to repair and prevent future damage and Collagen Booster at night to give you a nice plump effect.
Q: Can NuFACE be used in countries where the voltage is different than what we have in the US?
A: Yes! You would need to purchase an adapter. If the voltage is higher than 240, you most likely will need a converter.
Q: Is the Lifter Serum is what is recommended to firm my neck? My skin is starting to loosen and sag directly under my chin.
A: Yes! That is a fantastic product. We would suggest using the Lifter Serum in the morning and the Collagen Booster at night for best results!
Q: Is the NuFACE Trinity better than the original Classic device, besides the fact that it is smaller?
A: Actually the NuFACE Trinity has wayyy more features . . . it is multi-solution, so you can interchange the attachment to have a variety of spa-quality therapies at home. Also, the Trinity is easier to hold with its ergonomic design. There is also a rechargeable battery versus a 9-volt.
Q: Any tips how to address a periodical acne outbreak?
A: I recommend you consult your skin care professional to discuss options specific to acne.
Q: What skin care products do you recommend with the NuFACE to get the best results?
A: First of all, I recommend an oil-free cleanser because oil will block the current. Secondly, the NuFACE Gel Primer is a non-negotiable . . . this will conduct the current into the skin. We have a great selection of water-based serums that can also be used before the Gel Primer, check them out here
Q: I've been interested in getting a unit for my jawline. Will it help tighten it/get rid of saggy skin? If so, how long should it take?
A: The NuFACE Trinity is clinically-tested for improved facial contour, skin tone and wrinkle reduction in as little as 5-minutes a day. Most people see results instantly but results improve with continued use.
Q: I am very interested in the NuFACE devices. I've had a Foreo and a PMD device. The metal tips at the end look really cool. Do they spin? How does it work? What would it do for my 30 year old skin?
A: Sounds like you are familiar with facial devices! The metal tips on our devices do not spin. We use microcurrent technology to gently stimulate the facial muscles to give you improved skin contour, tone and wrinkle reduction. NuFACE devices complement Foreo and PMD devices. You are at the perfect age to start microcurrent treatments to not only repair but also prevent future damage!
Q: Do you have products for neck wrinkles?
A: I recommend the Nourisher and the Smoother. The Nourisher is a stem cell serum and the Smoother is our powerhouse peptide serum that is a must for wrinkles!
Q: I'm in my late thirties, how can I slow down the aging process?
A: NuFACE Trinity is our award-winning, multi-solution, skin care device innovatively-designed with interchangeable treatment attachments. It helps rejuvenate and improve your appearance. The NuFACE Trinity is clinically-tested for improved facial contour, skin tone and wrinkle reduction in as little as 5-minutes a day.
Q: What do you recommend for fine wrinkles?
A: The NuFACE Trinity is great for wrinkles, but I would also add on the Trinity Wrinkle Reducer attachment. Regarding our serums, the Smoother Serum is the best for wrinkles.
Q: Is it ok to apply a face sunscreen under my eyes as well?
A: Make sure you are using an SPF that is for use in the eye area. Also, our Collagen Booster is amazing for around the eye area for added protection.
Q: Can NuFACE help with acne?
A: NuFACE Trinity is clinically tested for improved facial contour, skin tone and wrinkle reduction specifically. You can use it over acne, just make sure the skin is intact.
Q: What is the importance of using oil-free products with the NuFACE?
A: Great question. Very simply, microcurrent will not travel through oil. Oil acts as a wall to microcurrent, so anything you use before should be oil-free.
Q: Curious about the Trinity, it helps tone saggy skin? What about plumping, would I use something with the Trinity to accomplish that?
A: Yes! The NuFACE Trinity has been clinically tested to improve contour, skin tone and wrinkle reduction! All microcurrent treatments must be used with the NuFACE Gel Primer, which is a conducting medium. As a tip, applying the Collagen Booster will give you the plumped affect you desire! 
Q: Can you only use the Trinity with the Gel Primer, not alone?
A: The NuFACE Gel Primer is formulated specifically for microcurrent conductivity and serves a special purpose of cushioning and gliding, ensuring optimal results from NuFACE devices. You can also apply our water-based serums to your skin before the Gel Primer, our most popular serum is the Collagen Booster, you will go gaga over it! 
Q: Can you use NuFACE if you have acne?
A: Yes, however NuFACE devices work best on uncompromised skin. If you have an open blemish, try to avoid that area.
Q: Can NuFACE be used on other areas of the body?
A: The NuFACE Trinity and NuFACE mini devices are FDA-cleared for facial stimulation. In professional treatments, microcurrent has been used on additional areas of the body, but the NuFACE Trinity and NuFACE mini device are designed for and FDA-cleared for the face.
Q: Do you have a product that could target a deep wrinkle between my eyebrows?
A: I recommend using the NuFACE Trinity ELE attachment & the NuFACE Trinity Wrinkle Reducer attachment. Using microcurrent and red light therapy is the most effective way to target deep wrinkles! 
Q: What are the benefits of microcurrent therapy versus other methods?
A: Microcurrent is the only therapy that can target muscles in a rejuvenating way. And muscles are the foundation of our facial appearance, so it's important to keep them toned! We like to think of it as fitness for your face!
Q: How often should one use microcurrent therapy?
A: 5 minutes a day, at least 5 times a week for the first 60 days . . . 2-3 times per week for maintenance after that!
Q: Trying to take better care of my skin in 2015 so wondering the best products to help with fine lines around eyes, mouth and forehead, elasticity to plump up my skin and to firm some beginning signs of saggy skin?
A: You definitely need to cross over into the device world! The NuFACE Trinity is clinically tested for improved facial contour, skin tone and wrinkle reduction . . . you will also want to add on the Trinity Wrinkle Reducer attachment for the ultimate wrinkle fighting power.
Q: So with this I can tackle all of my concerns? Reading up more about the Trinity but when in my normal routine would I use this? Meaning with my other products, like serums, moisturizers or before applying them?
A: First, check the ingredients in all your products. Cleanse your face with any oil-free cleanser, apply the NuFACE Gel Primer, then continue with your NuFACE treatment. After your treatment and after removing the Gel Primer, you can continue with your normal skin care routine. Any oil-based products can be used after your treatment. Have a look at these fantastic before and afters pics! You are going to love the results after the first use! 
Q: Question about warranty and if used properly and taken care of how long would I be able to enjoy the Trinity before buying another?
A: We estimate about 5 years but with correct care there have been many users who have had theirs for longer. Take a look at our warranty information.
Q: How long do I use NuFACE to see results?
A: Most users see results after only a single use!! For best results, continue treatment 5 days a week for 60 days. After 60 days, complete 2-3 days a week to maintain results. Have a look at these amazing before and after pictures: drmstr.com/Trinity
Q: Which skin types are best suited for microcurrent therapy?
A: All skin types! Whether you are wanting to prevent the signs of aging, or turn back the hands of time, microcurrent is a great technology to improve overall skin health.
Q: I've always been scared to use these kind of products just in case they hurt. Does the NuFACE have speeds or a timer?!
A: No need to be afraid . . . microcurrent is an extremely low-level current that mimics our bodies' natural current. The NuFACE Gel Primer you apply will conduct the current beyond, so you shouldn't feel a thing. Very little sensation, if any, but it super comfortable. There is an intensity control, and we recommend lifting at the maximum intensity. You can always turn it down for comfort. There is also a 5 second timer that tells you when to move to the next position.
Q: Do you have an age recommendation for using the NuFACE?
A: All ages! (Just make sure you are 18 or older) In your 20 & 30's, NuFACE is great for anti-aging prevention. In your 40's+ it is great for turning back the hands of time.
Q: I have never used any of these facial toning devices. Can you explain to me why your product is the best?
A: You will love NuFACE! I recommend the NuFACE Trinity . . . it is our award-winning, best-selling device and has the ability to interchange attachments, so you can have a variety of spa-quality treatments at home! We're also FDA cleared and clinically tested, so you can be confident you are getting the best device with NuFACE.
Q: Can your device be used on the décolleté (under the neck) areas?
A: The NuFACE Trinity and NuFACE mini are FDA-cleared for facial stimulation. In professional treatments, microcurrent has been used on additional areas of the body, but the NuFACE Trinity and NuFACE mini device are designed for and FDA-cleared for the face.
Q: How do you recommend cleaning the NuFACE? I don't want to spread germs if I share it
A: You can use a damp cloth or clean with alcohol wipes. Just note, never immerse your device in water.
Q: Can serums be used in connection with the NuFACE Trinity?
A: Absolutely. We recommend applying a water-based serum before the Gel Primer. Any product with oil must be used after the treatment, as oil can block microcurrent. NuFACE has a great collection of serums, formulated for microcurrent delivery.
Q: What features does the newer model have compared to the old one?
A: The NuFACE Trinity is multi-solution . . . you can interchange the attachment to offer a variety of spa-quality therapies at home. It's also our award-winning and best-selling device.
Q: When using the NuFACE Trinity should the strokes be in an upward motion, sort of a lifting of your face?
A: Wow, you've got it! Yes, upward, diagonal motions . . . I often say pretend you are an artist sculpting the face you've always dreamed. We have great how-to videos on our NuFACE channel on YouTube that make it super easy to become an expert lifter.
Q: How quickly can one expect results after using this product?
A: Most users will see a lifting in the brow, jaw and cheeks after the their first treatment! Have a look at these amazing results after just 60 days! Although most users see results after just one use.
Q: I love that the gift sets have variety!
A: Aren't they great? It's nice to have all the essentials in one kit!
Q: Can you use NuFACE on all skin types?
A: Yes! And make sure you are using it on cleansed skin. You are going to love NuFACE.
Q: What products come with the NuFACE? And how long would the primer last me?
A: The NuFACE Trinity comes standard with the 2oz Gel Primer. The 2oz Gel Primer should last you about 1 month. DermStore carries several different gift sets that contain different items. 
Q: Does the microcurrent technology have any known dangers or issues?
A: Microcurrent mimics our body's own, natural current and has been used for years for a variety of rejuvenation and healing benefits. The technology is holistic. Our device specifically is FDA-cleared for at-home use. There are a few populations who shouldn't use electrical devices for precautionary reasons (epilepsy, seizures, pregnancy, cancer, under 18)
Q: How often should you use the NuFACE Trinity?
A: We recommend you use 5 days a week for the first 60 days and then 2-3 days after that to maintain your results. You can use your NuFACE Trinity everyday!
Q: Is this combination of products meant to enhance elasticity to the face, neck and chest?
A: The NuFACE Trinity is clinically tested for improved facial contour, skin tone and wrinkle reduction, specifically for the face. I also recommend the Collagen Booster, which can be used on face, neck and décolleté . . . this is our copper complex and is our best-selling serum, by far! You will not disappointed.
Q: What products would be good for a dry rough skin?
A: NuFACE Trinity, our award-winning, multi-solution, skin care device, innovatively-designed with interchangeable treatment attachments, helps rejuvenate and improve your appearance. In addition to the microcurrent treatments, you can use the Nourisher Serum which is great for hydrating and protecting the skin. Both can be incorporated into your regular skin care routine.
Q: What age group does NuFACE target?
A: NuFACE Trinity is approved for ages 18 and higher.
Q: Can all ages use it?
A: The NuFACE Trinity is approved for ages 18 and higher.
Q: Can you tell us more about the technology behind this system?
A: Microcurrent is a low-level, safe, effective, and soothing treatment that mimics the body’s natural current. It is used by professionals for its instant and cumulative facial contouring, toning and firming anti-aging results. Now you can use Microcurrent right in your home with our innovative NuFACE Trinity
Q: What cleanser do you recommend using before the NuFACE?
A: Any oil-free cleanser of choice! Make sure you check the ingredients to see oil is not a part of it.
Q: I'm actually curious about your primer. I find that most primers clog my pores. But they make such a significant difference in my routine. Is your primer oil free? Also, the collagen booster sounds amazing.
A: The NuFACE Gel Primer is not a cosmetic product, it is a conducting medium for our microcurrent devices. It is essential in any microcurrent treatment! Our Gel Primer is oil-free, paraben-free, dye-free and fragrance-free so it is great for all skin types. And our Collagen Booster is also amazing, we would love for you to experience it for yourself! 
Q: Who would benefit from using a NuFACE device?
A: Anyone looking to improve facial contour, skin tone and wrinkle reduction will benefit from NuFACE. Great for anti-aging but also great for prevention!
Q: I have the original NuFACE and my jaw felt sore after each time I used. Is it because I have old silver filings in my teeth? Is this normal? The discomfort will go away within the hour but I just don't like how that feels. Is there anything I can do?
A: I would recommend you speak to your dental professional . . . that is not a normal experience from NuFACE. Be sure you are using adequate Gel Primer!

NuFACE Sr. Brand Educator, Rachel Vicknair