Warranty Info
At Carol Cole Company, we strongly believe in product quality and in our quality assurance processes. The Carol Cole Company manufactures within Good Manufacturing Practices (GMP). Every device is subjected to rigorous design, manufacture, inspection and test procedures to ensure it meets our exact specifications. Defective product is extremely rare. We do, however, examine every returned product to help us identify product and/or process improvements.
Every microcurrent device includes a 30-day money-back guarantee and a one (1) year warranty covering any manufacturer related problems resulting from everyday use of the product. An extended 2-year warranty is available for purchase (must be purchased before original one-year warranty has expired).
Please note that Carol Cole Company does not offer warranty replacements on the following:
- Products purchased, new or used, from unauthorized distributors or through unauthorized distribution channels
- Products purchased more than one year ago (unless an extended warranty was purchased)
- Packages missing hardware components
- Products returned without a valid itemized receipt or copy of a bank statement
- Damages due to misuse, improper maintenance or repair, using alternate voltage source, or unauthorized modifications
If you have any questions or concerns, please contact our customer service department at 1-888-360-9171.