Careers

The Carol Cole Company mission is to give consumers, men and women alike, the tools to look better, allowing them to put their best face forward. Comprised of experts from aesthetic and consumer product industries, the company is dedicated to developing innovative, easy-to-use technologies that address the signs of aging and deliver visible results. NuFACE has transformed the aesthetic at-home device segment of the beauty industry!

NuFACE is headquartered in Vista, California, with career opportunities throughout the United States.

We offer challenging and rewarding career opportunities for talented professionals seeking to play an active part in a growing company.

NuFACE is committed to complying with all Federal, State, and local laws providing Equal Employment Opportunities, as well as all laws related to terms and conditions of employment. NuFACE is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other factor protected by law.

You are invited to explore our current openings to decide if a career with NuFACE is right for you. E-mail HR@mynuface.com to submit your resume.

Locations:

  • Mid-Atlantic: WDC, MD, VA
  • New Jersey/Pennsylvania
  • New York
  • New England Territory (MA, CT, NH, RI)
  • Michigan/Ohio
  • Chicago, IL
  • North and South Carolina
  • Minnesota/Wisconsin
  • Houston/Austin, TX
  • Vista, CA
  • Los Angeles, CA
  • San Francisco, CA

Open Positions:

Account Managers

NuFACE is always looking for experienced sales professionals!

Due to our extensive growth, we are seeking sales professionals to join our dynamic team! Reporting to a National Sales Manager, the Account Manager will be responsible for selling and managing the complete range of NuFACE products for his/her specific territory. Our clients include luxury spas, medical offices and clinicians.

 Current Available Territories:

  • Mid-Atlantic: WDC, MD, VA
  • New Jersey/Pennsylvania
  • New England Territory (MA, CT, NH, RI)
  • Michigan/Ohio
  • North and South Carolina
  • Minnesota/Wisconsin
  • Houston/Austin, TX
  • Los Angeles, CA

Essential Duties:

  • Meet and exceed monthly, quarterly and annual unit, revenue and gross margin targets for designated territory.
  • Develop and implement successful sales and marketing strategies.
  • Implement an effective territory-specific lead generation and follow-up program.
  • Provide superior customer service with all established and prospective customers.
  • Establish, nurture and manage relationships with clients, home office employees, and industry leaders.
  • Maintain organized and detailed territory records in the Company’s Sales Force system.
  • Effectively communicate with the National Sales Manager, the VP of Sales and sales support staff.
  • Attend and provide sales support for national and regional trade shows and events, as required.
  • Adhere to the Company monthly territory budgets, quality system and regulatory requirements.
  • Other responsibilities and projects as assigned.

Skills/Qualifications:

  • A minimum of 3 years experience in outside sales, with proven success in medical, skincare, or the cosmetics industry required; esthetician license is a plus.
  • Bachelor’s degree strongly preferred.
  • Exceptional communication (verbal and written) and interpersonal skills.
  • Must be detail oriented with excellent analytical, problem solving and time management skills.
  • Proficiency with MS Word, PowerPoint, Excel and SalesForce.
  • Able to work within a fast pace, high growth environment.
  • Positive attitude, self confidence, honesty and a team player mentality required.
  • Must possess a creative, out of the box approach to problem resolution and client satisfaction.
  • Maintain a sense of urgency, work effectively under pressure and be able to multi-task.
  • Must be able to present, demonstrate and sell to a diverse audience and in a variety of settings.
  • 60% travel required.

For immediate consideration, please send resume, cover letter and your salary history to hr@mynuface.com

EOE

Director of Retail Sales

Reporting to the Vice President of Sales, the Director of Retail Sales oversees and manages all retail and e-commerce relationships and continues to build the existing business while seeking out and targeting new distribution.

Duties:

  • Direct both the Retail and e-commerce sales teams to deliver corporate directives through the execution of sales strategies.
  • Design, develop and execute sales growth strategies to lead, manage, motivate, and evaluate the professional development needs of the sales team. Including but not limited to; training, coaching, mentoring, performance improvement and internal and external communication.
  • Build and nurture client partnerships to ensure alignment with the vision of the company through routine strategic planning meetings by reviewing initiatives and goals.
  • Develop comprehensive plans to support profitable sales and shipment growth.
  • Oversee the development and execution of client sales growth strategies – working closely with Marketing and Operations to create collaborative campaigns that deliver a stronger position for NuFACE nationwide.
  • Facilitate the management and execution of retail and e-commerce initiatives and action plans to achieve sales goals and objectives.
  • Ensure open communication between the Vice President of Sales and the sales team through routine conference calls, in-field store visits, and customer seminars that support company initiatives.
  • Collaborate with marketing to develop and implement marketing strategies, training opportunities, and marketing resources for both new and existing products.
  • Create and manage P&L to align with sales performance.
  • Analyze and forecast sell-through performance for retail and e-commerce customers.
  • Dedication to the company quality system and regulatory requirements.
  • Other responsibilities and projects as assigned by Executive team.

Skills/Qualifications:

  • 10+ years experience in brand management with a skincare/Beauty company
  • Bachelor’s degree in Communication, Business, Management or other related field. Master’s Degree a plus.
  • Exceptional strategic and analytical problem solving skills.
  • Strong leadership and problem-solving ability.
  • Proven track record of launching products.
  • Exceptional communication (verbal and written) and interpersonal skills.
  • Proficiency with MS Word, PowerPoint, SalesForce and Excel.
  • Ability to work in a cross-functional, dynamic and fast paced team environment.

Retail Account Coordinator

Current Available Locations:

  • San Francisco, CA
  • Chicago, IL

Duties:

  • Manage and grow luxury retail accounts in designated region
  • Support corporate planned events as well as planning and executing counter events
  • Develop and implement sales and marketing strategies to ensure sales goals are met
  • Provide product information and sales techniques to staff
  • Build and maintain effective relationships with department managers, counter managers and sales associates
  • Make presentations to customers and staff; sell product to customers
  • Dedication to the company quality system and regulatory requirements
  • Other duties as assigned

Skills/Qualifications:

  • Bachelor’s degree and/or 2 years of retail account experience is required
  • Skincare knowledge and/or aesthetician license a plus
  • Superior selling skills with proven ability to set and achieve sales goals required
  • Exceptional public speaking skills required
  • Solid Communication skills (verbal written and interpersonal) required
  • Must be detail oriented with excellent analytical and problem solving skills
  • Strong organizational and follow-through skills
  • High level of ownership, accountability and initiative
  • Positive attitude, honesty and a team player mentality
  • Maintain sense of urgency and ability to work under pressure
  • Ability to travel within designated region as required
  • Must be able and willing to work evenings and weekends as needed
  • Must own reliable transportation

EOE

Regional Sales Manager

Reporting directly to the VP of Sales, the Regional Sales Manager will grow the NuFACE Brand quickly and profitably by leading a team of direct-reports in an assigned region. 

Essential Duties:

  • Manage a team of direct-reports within an assigned region.
  • Recruit, interview and hire for open territories within assigned region.
  • Retain, coach, and develop “best in class” team members to meet and exceed sales budgets
  • Direct staffing, training, and performance evaluations to develop sales organization.
  • Collaborate with management to create and implement strategic sales plan for assigned region to overachieve results.
  • Assist in the creation, adherence, and management of assigned region sales and expense budgets.
  • Co-travel with Account Managers in assigned region; approximately 3-4 days per week.
  • Communicate routinely with direct reports using weekly conference calls and/or one-on-one meetings to review corporate initiatives, sales, reports, schedules, and plan of action.
  • Attend and provide sales support for national and regional trade shows and events, as-needed.
  • Implement a market-specific business development strategy by territory.
  • Prepare sales reports & analysis for National Sales Manager and VP of Sales.
  • Establish, nurture, and manage relationships with both internal and external customers, including Key Opinion Leaders (KOLs).
  • Collaborate with all members of the organization vertically and laterally (Marketing, Operations, Finance, & HR).
  • Proactively communicate to supervisor all issues related to performance; recognition or opportunities.
  • Adhere to and enforce the Company quality system and regulatory requirements.
  • Other responsibilities and projects as assigned.

Skills/Qualifications:

  • 5-years of sales management experience supervising a team of direct reports.
  • Bachelor’s degree or equivalent; or several years related experience and/or training; or equivalent combination of education and experience.
  • Ability to perform in a dynamic, fast-paced environment.
  • Must possess a mentor disposition for team members – must be approachable.
  • Experience in outside sales, with proven success in medical, skincare, or the cosmetics industry preferred.
  • Exceptional communication (verbal and written) and interpersonal skills with an ability to deliver constructive feedback and direction.
  • Detail-oriented with excellent analytical and problem-solving skills.
  • Results-driven, with a track record of leading a team to overachieve key performance indicators (kpi).
  • Ability to identify and develop key business drivers of diverse customer group.
  • Must possess an ability to quickly resolve issues related to customer satisfaction.
  • Ability to travel up to 75% – including some weekends.
  • Proficient use of MS Word, PowerPoint, Excel and Salesforce.com

Brand Educator

Location: Vista, CA

Job Purpose:
The ideal candidate is an outgoing individual with vast skincare knowledge who is responsible and motivated to train, educate, represent & demonstrate NuFACE products. This position will embrace and embody a passion and excitement for sharing product knowledge and educating others on looking and feeling their best.

Duties:

  • Educate and train new hires, sales team, distributors and retail partners on product line
  • Support Field Sales Team domestically and internationally
  • Conduct monthly or weekly educational webinars
  • Create and deploy regular and consistent communications to Field Sales Team (Reps and Demo Reps) with important product updates, key ingredient highlights and sales / education tips (how to use, merchandise, demonstrate, sell and talk about the products, etc.)
  • Help develop Sales, Training/Education and Merchandising tools to support the efforts and success of our Field Sales Program
  • Provide additional Marketing & Events Support when needed
  • Provide an extremely high level of Customer Service to International Distributors, Retail Partners and Field Sales Team alike
  • Respond timely, efficiently, thoughtfully and thoroughly to all inquiries related to training and in-depth product knowledge
  • Assist in the execution of National/International Promotional Programs
  • Commitment to company quality systems and compliance policies

Skills/Qualifications:

  • Bachelor’s Degree or equivalent experience
  • A demonstrated commitment to high professional ethical standards in a diverse workplace
  • 3+ years’ experience in a training role for a beauty/skin company with distribution in luxury spas and retailers (i.e. Neiman Marcus, Nordstrom, ULTA, Sephora)
  • Excellent communication skills both verbal and written; excellent interpersonal skills
  • Comfortable speaking publicly in groups and conducting webinars
  • Demonstrated project coordination capabilities
  • Ability to multi-task and respond well to rapidly changing priorities
  • Open to direction and a collaborative work style and commitment to get the job done
  • Comfortable using technology and learning new programs and skills when needed
  • Competent computer skills: MS Excel, MS Word, MS Outlook, Adobe and PowerPoint
  • Familiarity with Salesforce (CRM) and Go-To Meeting (Webinar)
  • Self-starter who can work independently
  • Ability to travel up to 75% of the time

Order Entry Specialist

Location: Vista, CA.

Duties:

  • Checks inventory to make sure requested product is available
  • Computes price and any appropriate discounts
  • Accepts P.O’s and creates invoices
  • Verifies customer information is correct and up-to-date
  • Informs ISR or customer of shipping date and any possible delays
  • Reviews orders for accuracy and completion
  • Filing paperwork and other clerical duties as assigned
  • Other responsibilities and projects as assigned by management

Skills/Qualifications:

  • High School Diploma or equivalent
  • Experience using UPS Worldship
  • Exceptional communication (verbal and written) and interpersonal skills
  • Must be detail oriented with excellent analytical and problem solving skills
  • Proficiency with QuickBooks, MS Word, PowerPoint and Excel
  • Positive attitude, honesty and a team player mentality
  • Maintain sense of urgency and ability to work under pressure

Account Specialist

 Current Available Locations:

  • Los Angeles, CA
  • New York, NY

Essential Duties:

  • Working closely with the territory Account Manager(s), the Account Specialist will support an assigned base of business that includes, but not limited to the following activities;
    • In-field, face-to-face interactions with existing customers in an assigned geography
    • Educating customers on new and existing NuFACE products
    • Attending and facilitating sell-through at client-events
    • Replenishing NuFACE inventory
    • Growing incremental revenue (expanding indications)
  • Driven to meet and exceed monthly, quarterly, and annual revenue objectives profitably
  • Implement an effective territory-specific follow-up program
  • Be a resource of front-line feedback for NuFACE team on issues related to:
    • Marketing initiatives (new product ideas, new collateral ideas, etc)
    • Training materials (communicate to customers, to consumers)
    • Sell-through items (point of sale items that work or are requested)
    • Q & A issues (user concerns or product performance/reliability)
    • Order fulfillment issues
  • Provide “Best in Class” customer service to all accounts
  • Nurture and manage relationships with customers
  • Capture customer interactions inside NuFACE salesFORCE.com
  • Actively communicate with all team members within the organization
  • Adhere to the Company quality system and regulatory requirements
  • Other responsibilities and projects as assigned.

Skills/Qualifications:

  • Outside sales experience required
  • Knowledge of medical, skincare, and cosmetic industries preferred
  • Bachelor’s degree or equivalent experience required
  • Exceptional communication (verbal and written) and interpersonal skills
  • Attention to detail with excellent analytical and problem-solving skills
  • Proficiency with MS Word, PowerPoint and Excel
  • Must exhibit a passion for selling, a positive attitude, self-confidence, integrity, and an ability to thrive in team environment
  • Creative problem resolution and an ability to deliver exception account satisfaction
  • Ability to effectively manage multiple tasks concurrently while meeting deadlines
  • Comfortable presenting in front of an audience of all sizes
  • Occasional overnight travel may be necessary (<10%)

 

Regulatory Manager

Location:
Vista, CA

The Regulatory Manager functions as an independent and objective body that reviews and evaluates regulatory and compliance issues/concerns within the organization. The position ensures that management and employees are in compliance with the rules and regulations of regulatory agencies and that company policies and procedures are being followed. This position will also serve as the company’s regulatory liaison for regulating agencies such as the FDA and Health Canada.

Duties:

    • Develop, implement and update policies/procedures/SOPs, etc., to ensure internal and external compliance and quality standards are met.
    • Write, edit and assemble documentation for regulatory submissions. Serve as a liaison between the Company and regulatory agencies/organizations.
    • Provide guidance and training to customer service reps including but not limited to product knowledge, troubleshooting, telephonic sales & transactions, internal processes/procedures, telephone/email etiquette, handling difficult customer situations, etc.
    • Review labeling and marketing literature.
    • Review and evaluate compliance issues/concerns within the organization; inform management of findings, and recommend solutions.
    • Identify potential areas of compliance vulnerability and/or risk; develop/implement action plans & provide guidance/training to staff as required.
    • Collaborate with cross functional teams and department heads to ensure adherence to internal and external regulatory and corporate requirements.
    • Develop initial compliance training program for new hires; provide updates as required to staff.
    • Review performance of the quality system on a continuing basis, taking appropriate steps to improve effectiveness.
    • Prepare and present Management Review Meetings, serving as the company’s Management Representative.
    • Provide reports and statistics as required to management.
    • Other responsibilities and projects as assigned.

Skills/Qualifications

    • Bachelor’s degree and a minimum of 5 years related experience in customer service, consumer products and/or manufacturing environments required.
    • Working knowledge of all operational functions including customer service, sales, returns, inventory, compliance, quality, risk management required.
    • Compliance experience with FDA, ISO and/CE required.
    • Must be a service oriented individual who excels at supporting internal (employees) and external customers required. Previous experience working with cross functional teams a plus.
    • Superb writing skills and documentation experience required; including policies/procedures, SOPs, work instructions, templates and other documents.
    • High integrity and discretion required with the ability to handle confidential information.
    • Must possess a positive attitude, honesty and a team player mentality.
    • Exceptional communication and interpersonal skills with the ability to connect with customers.
    • Must be detail oriented with excellent analytical and problem solving skills.
    • Proficiency with MS Word, PowerPoint and Excel required.
    • Maintain sense of urgency and ability to work under pressure.

HR/Payroll Coordinator

Location: Vista, CA.

Duties:

  • Facilitate the on-boarding and exiting process for all employees
  • Entering of new hires, employee changes and voluntary deductions in the payroll system
  • Prepare and process hourly and salaried bi-weekly payroll
  • Prepare and process employee garnishments
  • Calculate new hire pay, termination pay and any required adjustment to normal pay
  • Ensure that computing, withholdings and deductions are done correctly
  • Manage all leaves of absences including: FMLA, PDL, STD, LTD and Workers Comp
  • Respond to inquiries regarding organization’s policies, procedures and benefits
  • Assist in managing employee Annual Performance Reviews
  • Assist in special projects: handbooks, trainings, updates to internal HR processes, procedures and forms
  • Liaison between other departments within organization
  • Assist with Benefits Open Enrollment
  • Provide administrative support to the HR Department
  • Other responsibilities and projects as assigned

Skills/Qualifications:

  • Bachelor’s degree in Human Resources, Business or related fields from an accredited institution with at least 3 years relevant HR experience
  • Working knowledge of state and federal regulations affecting human resources
  • Knowledge of wage and hour laws
  • Ability to multi-task and operate effectively in stressful situations
  • Solid judgement and ability to resolve conflicts effectively
  • Ability to relate and communicate with all levels of employees through excellent listening and communication skills
  • Able to work independently on a broad variety of projects
  • Excellent problem solving, analytical and organizational skills with attention to details
  • Experience using 3rd Party Payroll Systems, Microsoft Office and Excel

Web Product Manager

Location: Vista, CA.

Duties:

  • Responsible for driving revenue and meeting website sales goals
  • Responsible for creating and executing on a roadmap to increase conversion of visitors and traffic to our website
  • Manage website strategy
  • Create innovative web experiences to increase user engagement and conversion
  • Establish sales objectives by forecasting; projecting expected sales volume on website
  • Leverage both qualitative and quantitative data to solve business problems and understand visitor behavior
  • Collaborate with all departments of the organization to identify business problems and create solutions to rapidly grow business
  • Create process enhancements to increase efficiency
  • Write user stories, personas and use cases to implement new features and changes
  • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
  • Other duties as assigned

Qualifications:

  • Bachelor’s degree with 10+ years of experience delivering business impacting changes to web properties and driving revenue
  • Strong technical background with web technologies and data analysis
  • Strong analytical and problem solving skills
  • Solid understanding of SEO and pay per click and how to drive results
  • Strong communication skills with the ability to work effectively in a fast-paced environment
  • Must possess strategy development, project management, problem-solving and change management skills
  • Solid understanding of industry regulatory requirements
  • Ability to build positive working relationships, both internally and externally
  • Must be able to effectively present information and negotiate with all levels of the organization

Retail Channel Marketing Manager

Location: Vista, CA.

Duties:

  • Develop all major retail marketing including strategy, branding, funding and executional elements in partnership with key retailers
  • Assist in the development of overall Channel Marketing go-to market strategy
  • Conduct analysis on marketing programs ensuring metrics are met or exceeded
  • Assist in the development and execution of marketing tactics including product launches, event marketing, social media campaigns, etc.
  • Help develop field marketing processes and plans
  • Work with other departments within NuFACE on creating innovative tactics for our retail partners
  • Help manage 3rd party suppliers/vendors

Qualifications:

  • 7-10 years of relevant experience is required (CM, Brand, Marketing Ops)
  • College Degree in Marketing or other related field
  • Extensive experience working with national retailers such as Nordstrom, Neiman Marcus, Ulta, etc.
  • Deep understanding of retail and a strong eye for detail and process management
  • Experience with business analytics
  • A track record of performance excellence meeting targets and objectives
  • Strong analytical, project management and planning skills
  • Excellent verbal and written communication skills
  • The ability to manage multiple, complex priorities within demanding timeframes
  • Beauty industry experience a plus