Careers

The Carol Cole Company mission is to give consumers, men and women alike, the tools to look better, allowing them to put their best face forward. Comprised of experts from aesthetic and consumer product industries, the company is dedicated to developing innovative, easy-to-use technologies that address the signs of aging and deliver visible results. NuFACE has transformed the aesthetic at-home device segment of the beauty industry!

NuFACE is headquartered in Vista, California, with career opportunities throughout the United States.

We offer challenging and rewarding career opportunities for talented professionals seeking to play an active part in a growing company.

NuFACE is committed to complying with all Federal, State, and local laws providing Equal Employment Opportunities, as well as all laws related to terms and conditions of employment. NuFACE is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other factor protected by law.

You are invited to explore our current openings to decide if a career with NuFACE is right for you. E-mail HR@mynuface.com to submit your resume.

Locations:

  • Mid-Atlantic: WDC, MD, VA
  • New Jersey/Pennsylvania
  • New York
  • New England Territory (MA, CT, NH, RI)
  • Michigan/Ohio
  • North and South Carolina
  • Minnesota/Wisconsin
  • Houston/Austin, TX
  • Washington/Oregon
  • Vista, CA
  • Los Angeles, CA

Open Positions:

Inside Sales Representative

Location: Vista, CA.

Job Purpose:
This dynamic position involves creating and converting sales opportunities, providing support to Account Managers, and providing valuable customer service to Professional and consumer customers in an assigned geography. This position exists in a fast-paced, high growth environment and requires an ability to pursue new sales while simultaneously, account management in an assigned geography. The Inside Sales & Customer Service Representative will support the Account Managers with placing and tracking orders, and educating both professionals and consumers.

Duties:

  • Actively hunt, recruit and convert potential NuFACE Professional accounts in an assigned geography
  • Drive sales of NuFACE products for assigned Professional accounts
  • Educate, promote, and sell NuFACE products to skincare professionals and consumers
  • Initiate, respond, and support front-line communication to customers via phone and email
  • Provide sales support as needed to Account Managers
  • Document communication with accounts in salesFORCE.com
  • Enter orders and assist in processing returns
  • Communicate successes and opportunities to management, create reports as needed
  • Assist in supporting trade-shows and retail events
  • Provide administrative support as needed
  • Adhere to the Company’s quality policies and regulatory requirements
  • Other responsibilities and projects as assigned by management

Skills/Qualifications:

  • Bachelor’s degree and/or equivalent experience
  • Successful track record of inside sales
  • Skincare knowledge and/or aesthetician license a plus
  • 2+ years in a customer service environment preferably working with skincare professionals
  • Exceptional communication (verbal and written) and interpersonal skills
  • Must be detail oriented with excellent analytical and problem solving skills
  • Proficiency with MS Word, PowerPoint, Excel, and salesFORCE.com
  • Positive attitude, honesty, and a team player mentality
  • Ability to work under pressure and against deadlines
  • Self-motivated and self-sufficient

Account Managers

NuFACE is always looking for experienced sales professionals!

Due to our extensive growth, we are seeking sales professionals to join our dynamic team! Reporting to a National Sales Manager, the Account Manager will be responsible for selling and managing the complete range of NuFACE products for his/her specific territory. Our clients include luxury spas, medical offices and clinicians.

 Current Available Territories:

  • Mid-Atlantic: WDC, MD, VA
  • New Jersey/Pennsylvania
  • New England Territory (MA, CT, NH, RI)
  • Michigan/Ohio
  • North and South Carolina
  • Minnesota/Wisconsin
  • Houston/Austin, TX
  • Washington/Oregon
  • Los Angeles, CA

Essential Duties:

  • Meet and exceed monthly, quarterly and annual unit, revenue and gross margin targets for designated territory.
  • Develop and implement successful sales and marketing strategies.
  • Implement an effective territory-specific lead generation and follow-up program.
  • Provide superior customer service with all established and prospective customers.
  • Establish, nurture and manage relationships with clients, home office employees, and industry leaders.
  • Maintain organized and detailed territory records in the Company’s Sales Force system.
  • Effectively communicate with the National Sales Manager, the VP of Sales and sales support staff.
  • Attend and provide sales support for national and regional trade shows and events, as required.
  • Adhere to the Company monthly territory budgets, quality system and regulatory requirements.
  • Other responsibilities and projects as assigned.

Skills/Qualifications:

  • A minimum of 3 years experience in outside sales, with proven success in medical, skincare, or the cosmetics industry required; esthetician license is a plus.
  • Bachelor’s degree strongly preferred.
  • Exceptional communication (verbal and written) and interpersonal skills.
  • Must be detail oriented with excellent analytical, problem solving and time management skills.
  • Proficiency with MS Word, PowerPoint, Excel and SalesForce.
  • Able to work within a fast pace, high growth environment.
  • Positive attitude, self confidence, honesty and a team player mentality required.
  • Must possess a creative, out of the box approach to problem resolution and client satisfaction.
  • Maintain a sense of urgency, work effectively under pressure and be able to multi-task.
  • Must be able to present, demonstrate and sell to a diverse audience and in a variety of settings.
  • 60% travel required.

For immediate consideration, please send resume, cover letter and your salary history to hr@mynuface.com

EOE

Customer Service Representative

Location: Vista, CA.

Job Purpose:
This critical role requires an individual to deliver exceptional customer service and to be a team player. Routinely the first line of contact with consumers, the Customer Service Representative (CSR) must exhibit patience, empathy, clear and respectful communication, and an innate ability to answer inquires by either telephone or by email in a professional and polite manner. The CSR must also possess industry knowledge in order to educate consumers on the complete NuFACE product line. The CSR will need to communicate internally both laterally and vertically to provide feedback on industry trends or identify product performance issues that require immediate attention.

Duties:

  • Work with consumers and when necessary, skincare professionals, by telephone, email, or in-person.
  • Respond promptly to customer inquiries
  • Provide accurate feedback to consumer (& skincare professional) inquires in accordance with FDA and NuFACE guidelines
  • Work directly with appropriate NuFACE team members and departments to resolve customer concerns in a timely manner
  • Document, report, and communicate any emerging trends related to product performance or consumer acceptance
  • Promote the full-line of NuFACE products to consumers (& skincare professionals)
  • Process orders, QA forms, returns, and requests for information
  • Direct requests and unresolved issues to the designated NuFACE resource
  • Provide consumers (& skincare professionals) with information regarding products and policies
  • Educate consumers on proper use of products
  • Ask situation-specific questions and capture consumer interactions using CRM software (e.g. SFDC)
  • Perform general office work
  • Dedication to the company quality system and regulatory requirements
  • Other responsibilities and projects that may fall out of CSR scope as assigned by management

Skills/Qualifications:

  • Skincare knowledge and/or aesthetician license a plus
  • Ability to sell full-line of NuFACE product line
  • Exceptional communication (verbal and written) and interpersonal skills
  • Must be detail-oriented with excellent analytical and problem-solving skills
  • Proficiency with MS Word, PowerPoint and Excel
  • Positive attitude, honesty and a team player mentality
  • Ability to work in a fast-paced, high-growth environment
  • Ability to manage multiple tasks simultaneously
  • Willingness and eagerness to learn by taking on new responsibilities as deemed necessary by management

Order Entry Specialist

Location: Vista, CA.

Duties:

  • Checks inventory to make sure requested product is available
  • Computes price and any appropriate discounts
  • Accepts P.O’s and creates invoices
  • Verifies customer information is correct and up-to-date
  • Informs ISR or customer of shipping date and any possible delays
  • Reviews orders for accuracy and completion
  • Filing paperwork and other clerical duties as assigned
  • Other responsibilities and projects as assigned by management

Skills/Qualifications:

  • High School Diploma or equivalent
  • Experience using UPS Worldship
  • Exceptional communication (verbal and written) and interpersonal skills
  • Must be detail oriented with excellent analytical and problem solving skills
  • Proficiency with QuickBooks, MS Word, PowerPoint and Excel
  • Positive attitude, honesty and a team player mentality
  • Maintain sense of urgency and ability to work under pressure

Account Specialist

 Current Available Locations:

  • New York, NY

Essential Duties:

  • Working closely with the territory Account Manager(s), the Account Specialist will support an assigned base of business that includes, but not limited to the following activities;
    • In-field, face-to-face interactions with existing customers in an assigned geography
    • Educating customers on new and existing NuFACE products
    • Attending and facilitating sell-through at client-events
    • Replenishing NuFACE inventory
    • Growing incremental revenue (expanding indications)
  • Driven to meet and exceed monthly, quarterly, and annual revenue objectives profitably
  • Implement an effective territory-specific follow-up program
  • Be a resource of front-line feedback for NuFACE team on issues related to:
    • Marketing initiatives (new product ideas, new collateral ideas, etc)
    • Training materials (communicate to customers, to consumers)
    • Sell-through items (point of sale items that work or are requested)
    • Q & A issues (user concerns or product performance/reliability)
    • Order fulfillment issues
  • Provide “Best in Class” customer service to all accounts
  • Nurture and manage relationships with customers
  • Capture customer interactions inside NuFACE salesFORCE.com
  • Actively communicate with all team members within the organization
  • Adhere to the Company quality system and regulatory requirements
  • Other responsibilities and projects as assigned.

Skills/Qualifications:

  • Outside sales experience required
  • Knowledge of medical, skincare, and cosmetic industries preferred
  • Bachelor’s degree or equivalent experience required
  • Exceptional communication (verbal and written) and interpersonal skills
  • Attention to detail with excellent analytical and problem-solving skills
  • Proficiency with MS Word, PowerPoint and Excel
  • Must exhibit a passion for selling, a positive attitude, self-confidence, integrity, and an ability to thrive in team environment
  • Creative problem resolution and an ability to deliver exception account satisfaction
  • Ability to effectively manage multiple tasks concurrently while meeting deadlines
  • Comfortable presenting in front of an audience of all sizes
  • Occasional overnight travel may be necessary (<10%)

 

International Account Executive

Location: Vista, CA

Job Purpose:
Responsible for managing and developing multi-channel sales partnerships to achieve the Company’s short and long term business objectives in the region.

Duties:

  • Source new international wholesale and retail distribution opportunities. Manage and grow the sales of existing international partnerships
  • Implement the sales strategy and tactics to ensure the Company’s Sales goals and objectives are achieved
  • Develop sales projections and business plans for each territory served
  • Provide consistent onsite and virtual support to educate and train staff, agents and distributors
  • Act as a liaison for all communication between home office and international agents and distributors
  • Develop stocking programs for distributors and retailers based on business needs
  • Evaluate agent and distributor performance against business and growth objectives and hold routine Business Reviews to discuss sales performance
  • Support the international distribution organization in accordance with international regulatory guidelines
  • Participate in international tradeshows as directed by management
  • Resolve customer issues on price, delivery, and quality
  • Ensure consistent utilization of Sales Force dot Com (SFDC) in compliance with corporate use objectives
  • Responsible for mentoring, coaching, training and motivating, agents and distributors
  • Provide information on territorial trends: market growth, market direction and competition
  • Dedication to the company quality system and regulatory requirements
  • Other responsibilities and projects as assigned by management

Skills/Qualifications:

  • Bachelor’s degree in Business, Communication or other related field
  • In-depth knowledge of the aesthetic, beauty, cosmetic, and/or personal care industry
  • 5+ years of demonstrated success in managing multiple international sales channels
  • Demonstrated success of year on year growth in managing international sales channels
  • Exceptional communication (verbal and written) and interpersonal skills
  • Strong presentation skills
  • Must be detail oriented with excellent analytical and problem solving skills
  • Proficiency with MS Word, PowerPoint and Excel
  • Positive attitude, honesty and a team player mentality
  • Maintain sense of urgency and ability to work under pressure
  • 20-50% international travel required

 

Senior Staff Accountant/Full-Charge Book-Keeper

Location: Vista, CA.

Duties:

  • Process Payroll. ADP experience preferred
  • Reconciliation of balance sheet accounts
  • Prepare monthly journal entries
  • Processing of accounts payable and cash disbursements
  • Prepare monthly accruals
  • Participate in monthly and annual book closing process
  • Maintain supporting documentation for account balances and journal entries
  • Reconcile monthly account balances
  • Complete out of state business applications
  • File state sales tax returns
  • Develop and implement accounting procedures by thorough review of process improvement; recommending changes
  • Other responsibilities and projects as assigned by management

Qualifications:

  • Bachelor’s degree in accounting or business administration, or equivalent business experience
  • Minimum of 5 years’ experience working in a fast paced accounting environment
  • Experience with Quickbooks and MS Office; Excel proficiency is a must
  • Has knowledge of commonly-used concepts, practices, and procedures within Accounting
  • Exceptional communication (verbal and written) and interpersonal skills
  • Must be detail oriented and organized with excellent analytical and problem solving skills
  • Positive attitude, honesty and a team player mentality
  • Maintain sense of urgency and ability to work under pressure

RA/QA Assistant

Duties:

  • Responsible for QA initiation, review and approval of change control requests (e.g., CNs) to ensure the proposed changes are justified, supported by data and have been appropriately validated where applicable.
  • Provide RA/QA support for all quality elements throughout the product lifecycle.
  • Prepare quality metrics for management review presentations.
  • Archiving of GMP Documentation.
  • Provide assistance to RA/QA personnel by providing documents as requested during audits.
  • Update policies/SOPs/work instructions, etc. to ensure internal and quality standards are met.
  • Perform other duties as necessary to ensure the efficient and effective operation of the department.
  • Work closely with senior management within the department and throughout rhe facility to ensure quality requirements are met.

Skills/Qualifications

  • Bachelor’s degree and a minimum of 2 years in a medical device industry.
  • Knowledge of ISO 13485 and 21CFR280
  • Exceptional communication (verbal and written) and interpersonal skills.
  • Must be detail oriented with excellent analytical and problem solving skills.
  • Proficiency with MS Word, PowerPoint and Excel.
  • Positive attitude, honesty and a team player mentality.
  • Willingness and ability to take on additional tasks and projects as assigned.