Careers

The Carol Cole Company mission is to give consumers, men and women alike, the tools to look better, allowing them to put their best face forward. Comprised of experts from aesthetic and consumer product industries, the company is dedicated to developing innovative, easy-to-use technologies that address the signs of aging and deliver visible results. NuFACE has transformed the aesthetic at-home device segment of the beauty industry!

NuFACE is headquartered in Vista, California, with career opportunities throughout the United States.

We offer challenging and rewarding career opportunities for talented professionals seeking to play an active part in a growing company.

NuFACE is committed to complying with all Federal, State, and local laws providing Equal Employment Opportunities, as well as all laws related to terms and conditions of employment. NuFACE is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other factor protected by law.

You are invited to explore our current openings to decide if a career with NuFACE is right for you. E-mail HR@mynuface.com to submit your resume.

Locations:

  • Denver, CO
  • Mid-Atlantic: WDC, MD, VA
  • New Jersey/Pennsylvania
  • New England Territory (MA, CT, NH, RI)
  • Vista, CA
  • Michigan/Ohio
  • North and South Carolina
  • Minnesota/Wisconsin
  • Houston/Austin, TX
  • San Francisco (Northern California)

Open Positions:

Inside Sales Representative

Location: Vista, CA.

Job Purpose:
This dynamic position involves sales, customer service, and support. This position exists in a fast-paced, high growth environment and requires an ability to pursue new sales while simultaneously, account management in an assigned geography. The Inside Sales & Customer Service Representative will support the Account Managers with placing and tracking orders, and educating both professionals and consumers.

Duties:

  • Initiate, respond, and support front-line communication to customers via phone and email
  • Prospect and sell NuFACE products to Professional accounts in an assigned geography
  • Educate, promote, and sell NuFACE products to skincare professionals and consumers
  • Provide sales support as needed to Account Managers
  • Document communication with accounts in salesFORCE.com
  • Enter orders and assist in processing returns
  • Communicate successes and opportunities to management, create reports as needed
  • Assist in supporting trade-shows and retail events
  • Provide administrative support as needed
  • Adhere to the Company’s quality policies and regulatory requirements
  • Other responsibilities and projects as assigned by management

Skills/Qualifications:

  • Bachelor’s degree and/or equivalent experience
  • Successful track record of inside sales
  • Skincare knowledge and/or aesthetician license a plus
  • 2+ years in a customer service environment preferably working with skincare professionals
  • Exceptional communication (verbal and written) and interpersonal skills
  • Must be detail oriented with excellent analytical and problem solving skills
  • Proficiency with MS Word, PowerPoint, Excel, and salesFORCE.com
  • Positive attitude, honesty, and a team player mentality
  • Ability to work under pressure and against deadlines
  • Self-motivated and self-sufficient

Account Managers

NuFACE is always looking for experienced sales professionals!

Due to our extensive growth, we are seeking sales professionals to join our dynamic team! Reporting to a National Sales Manager, the Account Manager will be responsible for selling and managing the complete range of NuFACE products for his/her specific territory. Our clients include luxury spas, medical offices and clinicians.

 Current Available Territories:

  • Denver, CO
  • Mid-Atlantic: WDC, MD, VA
  • New Jersey/Pennsylvania
  • New England Territory (MA, CT, NH, RI)
  • Michigan/Ohio
  • North and South Carolina
  • Minnesota/Wisconsin
  • Houston/Austin, TX
  • San Francisco (Northern California)

Essential Duties:

  • Meet and exceed monthly, quarterly and annual unit, revenue and gross margin targets for designated territory.
  • Develop and implement successful sales and marketing strategies.
  • Implement an effective territory-specific lead generation and follow-up program.
  • Provide superior customer service with all established and prospective customers.
  • Establish, nurture and manage relationships with clients, home office employees, and industry leaders.
  • Maintain organized and detailed territory records in the Company’s Sales Force system.
  • Effectively communicate with the National Sales Manager, the VP of Sales and sales support staff.
  • Attend and provide sales support for national and regional trade shows and events, as required.
  • Adhere to the Company monthly territory budgets, quality system and regulatory requirements.
  • Other responsibilities and projects as assigned.

Skills/Qualifications:

  • A minimum of 3 years experience in outside sales, with proven success in medical, skincare, or the cosmetics industry required; esthetician license is a plus.
  • Bachelor’s degree strongly preferred.
  • Exceptional communication (verbal and written) and interpersonal skills.
  • Must be detail oriented with excellent analytical, problem solving and time management skills.
  • Proficiency with MS Word, PowerPoint, Excel and SalesForce.
  • Able to work within a fast pace, high growth environment.
  • Positive attitude, self confidence, honesty and a team player mentality required.
  • Must possess a creative, out of the box approach to problem resolution and client satisfaction.
  • Maintain a sense of urgency, work effectively under pressure and be able to multi-task.
  • Must be able to present, demonstrate and sell to a diverse audience and in a variety of settings.
  • 60% travel required.

For immediate consideration, please send resume, cover letter and your salary history to hr@mynuface.com

EOE

Director of Retail Sales

Reporting to the Vice President of Sales, the Director of Retail Sales oversees and manages all retail and e-commerce relationships and continues to build the existing business while seeking out and targeting new distribution.

Duties:

  • Direct both the Retail and e-commerce sales teams to deliver corporate directives through the execution of sales strategies.
  • Design, develop and execute sales growth strategies to lead, manage, motivate, and evaluate the professional development needs of the sales team. Including but not limited to; training, coaching, mentoring, performance improvement and internal and external communication.
  • Build and nurture client partnerships to ensure alignment with the vision of the company through routine strategic planning meetings by reviewing initiatives and goals.
  • Develop comprehensive plans to support profitable sales and shipment growth.
  • Oversee the development and execution of client sales growth strategies – working closely with Marketing and Operations to create collaborative campaigns that deliver a stronger position for NuFACE nationwide.
  • Facilitate the management and execution of retail and e-commerce initiatives and action plans to achieve sales goals and objectives.
  • Ensure open communication between the Vice President of Sales and the sales team through routine conference calls, in-field store visits, and customer seminars that support company initiatives.
  • Collaborate with marketing to develop and implement marketing strategies, training opportunities, and marketing resources for both new and existing products.
  • Create and manage P&L to align with sales performance.
  • Analyze and forecast sell-through performance for retail and e-commerce customers.
  • Dedication to the company quality system and regulatory requirements.
  • Other responsibilities and projects as assigned by Executive team.

Skills/Qualifications:

  • 10+ years experience in brand management with a skincare/Beauty company
  • Bachelor’s degree in Communication, Business, Management or other related field. Master’s Degree a plus.
  • Exceptional strategic and analytical problem solving skills.
  • Strong leadership and problem-solving ability.
  • Proven track record of launching products.
  • Exceptional communication (verbal and written) and interpersonal skills.
  • Proficiency with MS Word, PowerPoint, SalesForce and Excel.
  • Ability to work in a cross-functional, dynamic and fast paced team environment.

Retail Account Coordinator

Current Available Locations:

  • Orange County, CA
  • Los Angeles, CA
  • Houston, TX

Duties:

  • Manage and grow luxury retail accounts in designated region
  • Support corporate planned events as well as planning and executing counter events
  • Develop and implement sales and marketing strategies to ensure sales goals are met
  • Provide product information and sales techniques to staff
  • Build and maintain effective relationships with department managers, counter managers and sales associates
  • Make presentations to customers and staff; sell product to customers
  • Dedication to the company quality system and regulatory requirements
  • Other duties as assigned

Skills/Qualifications:

  • Bachelor’s degree and/or 2 years of retail account experience is required
  • Skincare knowledge and/or aesthetician license a plus
  • Superior selling skills with proven ability to set and achieve sales goals required
  • Exceptional public speaking skills required
  • Solid Communication skills (verbal written and interpersonal) required
  • Must be detail oriented with excellent analytical and problem solving skills
  • Strong organizational and follow-through skills
  • High level of ownership, accountability and initiative
  • Positive attitude, honesty and a team player mentality
  • Maintain sense of urgency and ability to work under pressure
  • Ability to travel within designated region as required
  • Must be able and willing to work evenings and weekends as needed
  • Must own reliable transportation

EOE

Regional Sales Director (East Coast)

Reporting directly to the VP of Sales, the Regional Sales Director will grow the NuFACE Brand quickly and profitably by leading a team of direct-reports in an assigned region. 

Essential Duties:

  • Manage a team of direct-reports within an assigned region.
  • Recruit, interview and hire for open territories within assigned region.
  • Retain, coach, and develop “best in class” team members to meet and exceed sales budgets
  • Direct staffing, training, and performance evaluations to develop sales organization.
  • Collaborate with management to create and implement strategic sales plan for assigned region to overachieve results.
  • Assist in the creation, adherence, and management of assigned region sales and expense budgets.
  • Co-travel with Account Managers in assigned region; approximately 3-4 days per week.
  • Communicate routinely with direct reports using weekly conference calls and/or one-on-one meetings to review corporate initiatives, sales, reports, schedules, and plan of action.
  • Attend and provide sales support for national and regional trade shows and events, as-needed.
  • Implement a market-specific business development strategy by territory.
  • Prepare sales reports & analysis for National Sales Manager and VP of Sales.
  • Establish, nurture, and manage relationships with both internal and external customers, including Key Opinion Leaders (KOLs).
  • Collaborate with all members of the organization vertically and laterally (Marketing, Operations, Finance, & HR).
  • Proactively communicate to supervisor all issues related to performance; recognition or opportunities.
  • Adhere to and enforce the Company quality system and regulatory requirements.
  • Other responsibilities and projects as assigned.

Skills/Qualifications:

  • 5-years of sales management experience supervising a team of direct reports.
  • Bachelor’s degree or equivalent; or several years related experience and/or training; or equivalent combination of education and experience.
  • Ability to perform in a dynamic, fast-paced environment.
  • Must possess a mentor disposition for team members – must be approachable.
  • Experience in outside sales, with proven success in medical, skincare, or the cosmetics industry preferred.
  • Exceptional communication (verbal and written) and interpersonal skills with an ability to deliver constructive feedback and direction.
  • Detail-oriented with excellent analytical and problem-solving skills.
  • Results-driven, with a track record of leading a team to overachieve key performance indicators (kpi).
  • Ability to identify and develop key business drivers of diverse customer group.
  • Must possess an ability to quickly resolve issues related to customer satisfaction.
  • Ability to travel up to 75% – including some weekends.
  • Proficient use of MS Word, PowerPoint, Excel and Salesforce.com

Customer Service Representative

Location: Vista, CA.

Job Purpose:
This critical role requires an individual to deliver exceptional customer service and to be a team player. Routinely the first line of contact with consumers, the Customer Service Representative (CSR) must exhibit patience, empathy, clear and respectful communication, and an innate ability to answer inquires by either telephone or by email in a professional and polite manner. The CSR must also possess industry knowledge in order to educate consumers on the complete NuFACE product line. The CSR will need to communicate internally both laterally and vertically to provide feedback on industry trends or identify product performance issues that require immediate attention.

Duties:

  • Work with consumers and when necessary, skincare professionals, by telephone, email, or in-person.
  • Respond promptly to customer inquiries
  • Provide accurate feedback to consumer (& skincare professional) inquires in accordance with FDA and NuFACE guidelines
  • Work directly with appropriate NuFACE team members and departments to resolve customer concerns in a timely manner
  • Document, report, and communicate any emerging trends related to product performance or consumer acceptance
  • Promote the full-line of NuFACE products to consumers (& skincare professionals)
  • Process orders, QA forms, returns, and requests for information
  • Direct requests and unresolved issues to the designated NuFACE resource
  • Provide consumers (& skincare professionals) with information regarding products and policies
  • Educate consumers on proper use of products
  • Ask situation-specific questions and capture consumer interactions using CRM software (e.g. SFDC)
  • Perform general office work
  • Dedication to the company quality system and regulatory requirements
  • Other responsibilities and projects that may fall out of CSR scope as assigned by management

Skills/Qualifications:

  • Skincare knowledge and/or aesthetician license a plus
  • Ability to sell full-line of NuFACE product line
  • Exceptional communication (verbal and written) and interpersonal skills
  • Must be detail-oriented with excellent analytical and problem-solving skills
  • Proficiency with MS Word, PowerPoint and Excel
  • Positive attitude, honesty and a team player mentality
  • Ability to work in a fast-paced, high-growth environment
  • Ability to manage multiple tasks simultaneously
  • Willingness and eagerness to learn by taking on new responsibilities as deemed necessary by management

Training & Development Specialist

Location: Vista, CA

Job Purpose:
The ideal candidate is an outgoing individual with vast skincare knowledge who is responsible and motivated to train, educate, represent & demonstrate NuFACE products. This position will embrace and embody a passion and excitement for sharing product knowledge and educating others on skin health.

Duties:

  • Educate and train new hires, sales team, distributors and retail partners on product line
  • Support Field Sales Team domestically and internationally
  • Conduct monthly or weekly educational webinars
  • Create and deploy regular and consistent communications to Field Sales Team (Reps and Demo Reps) with important product updates, key ingredient highlights and sales / education tips (how to use, merchandise, demonstrate, sell and talk about the products, etc.)
  • Help develop Sales, Training/Education and Merchandising tools to support the efforts and success of our Field Sales Program
  • Provide additional Marketing & Events Support when needed
  • Provide an extremely high level of Customer Service to International Distributors, Retail Partners and Field Sales Team alike
  • Respond timely, efficiently, thoughtfully and thoroughly to all inquiries related to training and in-depth product knowledge
  • Assist in the execution of National/International Promotional Programs
  • Commitment to company quality systems and compliance policies

Skills/Qualifications:

  • Bachelor’s Degree or equivalent experience
  • A demonstrated commitment to high professional ethical standards in a diverse workplace
  • 3+ years’ experience in a training role for a beauty company
  • Excellent communication skills both verbal and written; excellent interpersonal skills
  • Comfortable speaking publicly in groups and conducting webinars
  • Demonstrated project coordination capabilities
  • Ability to multi-task and respond well to rapidly changing priorities
  • Open to direction and a collaborative work style and commitment to get the job done
  • Comfortable using technology and learning new programs and skills when needed
  • Competent computer skills: MS Excel, MS Word, MS Outlook, Adobe and PowerPoint
  • Familiarity with Salesforce (CRM) and Go-To Meeting (Webinar)
  • Self-starter who can work independently
  • Ability to travel up to 75% of the time